Warranty & Complaints

We are passionate about our products and give our best to deliver it to you in perfect condition. Nevertheless, sometimes a product gets damaged during transportation or something else happens for which you wish to make a warranty claim.
Please inform us legally about the damage within two months after you have experienced the issue.
If the claim is correct, we will make sure that you'll receive a free repair or replace the product. 

If something has gone wrong and you are nog satisfied with the product or our service, please inform us by sending us an email via mail@imageofthecity.com. We will always look for a correct solution.
If our solution or offer is not to your satisfaction, you can adress your issue to the ODR platform of the Euroean Commission. Here is the link to ODR.

Meld je aan voor onze nieuwsbrief:

This website uses some cookies for functional purposes.
Accept selected cookies